The Inauguration of the Online Training Courses on E-Commerce Solutions and Supply Chain Management (ESC) and Postal Business Development (PBD)

The inauguration of the online training courses on the E-Commerce Solutions and Supply Chain Management (ESC) and the Postal Business Development (PBD) was conducted on 14 February 2022 at 09.30 hrs. (Bangkok time). The inauguration was presided over by Mr. LIN Hongliang, the Secretary General of APPU. Ms. Kwanjai Kajornwutthideth, Manager Administration & APPU Affairs, Ms. YU Yan – PBD Course Director, and Ms. Padmaghanda Mishra – ESC Course Director also participated in the function. These two courses will be running from 14 February to 4 March 2022.
The ESC Course has been attended by 9 participants from 8 countries namely Cambodia, China, Indonesia, Myanmar, Philippines, Sri Lanka, Thailand, and Vietnam. In the meanwhile, the PBD has been attended by 11 participants from 9 countries namely Bangladesh, Cambodia, China, Laos, Malaysia, Myanmar, Philippines, Sri Lanka, and Thailand.
Since there is a huge demand for E-commerce items in the market, especially during the ongoing pandemic when people are more dependent on online shopping. Consequently, the ESC aims to provide a better understanding of the E-Commerce business through the designed topics as follows: E-Commerce challenges and opportunities; quality concepts and UPU quality control system (QCS); innovation and leadership; global postal strategy and global postal model, marketing related to operations; logistics and supply chain management; last-mile delivery and fulfillment; UPU quality audit and certification; customer experience management; and systematic approach to quality.
During the second week, the ESC participants will also have an opportunity to attend a workshop on “Supply Chain Management”, which aims to help the participants to exchange the experience and knowledge in order to apply and adapt it to use in their respective postal administration.
Whereas the PBD course contents are updated and redesigned to meet the expectation of the participants and to cover various topics as follows: global postal strategy; marketing and branding; business development; new products and services development; a new generation of customers and the mail; measuring the quality of the postal service; and the drive to an innovative organization.
Despite gaining more knowledge from the course, the PBD participants will have a chance to attend a one-week workshop on “E-Commerce Fuel and Business Planning (EFBP)”, which will be running from 21 – 25 February 2022, to widen their view of E-Commerce in the current postal business competition.