Innovation Showcase

Best Practices and Success Stories of Members
Japan Post to start deliveries by drones in April 2023
Japan Post unveiled a drone that it has been developing at an event in Tokyo. The vehicle is capable of carrying loads of up to five kilograms in weight and can fly about 35 kilometers. Japan Post says the drones will be able to make deliveries faster and cheaper.
The Japanese government revised a law to allow for drone flights beyond the operator's line of sight over populated areas. But Japan Post says it plans to start introducing the vehicle in mountainous areas and on remote islands first, as it faces more severe worker shortages in those areas.

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SingPost and Lazada roll out self-service drop-off box for e-commerce parcels
Singapore Post and e-commerce platform Lazada will be rolling out the newly announced POPDrop boxes for packages in April 2023. The boxes allow people to return products bought from Lazada in a more convenient and sustainable manner while also allow merchants to ship their items with end-to-end tracking capabilities through the use of radio frequency identification (RFID) and barcode scanners. It is part of a new deal between the two companies in adopting eco-friendly options.

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Thailand Post sets out strategic plans for 2023
Thailand Post has set its sights on becoming a comprehensive postal and logistics service provider, offering four major solutions to support businesses and facilitate users.
The company is focused on enhancing its business ecosystem through partners with digital platforms, which is part of the firm's operational transformation under its "Digital Post" roadmap.
The company will first pay attention to global cross-border services solutions, in a bid to connect Thai businesses with other regions around the world. Secondly, Thailand Post will gear up for data-driven transport solutions. The third move concerns transport solutions that can deliver optimum customer satisfaction and the final move concerns solutions created through partnerships via a sharing economy.
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Cambodia Post modernized its new office of exchange
A joint project between UPU, Japan Post, Cambodia Post and the Ministry of Internal Affairs and Communications of Japan (MIC) aims to improve the quality, affordability and accessibility of the Cambodian postal service through its profound modernization.
One of the outcomes of the year-long project includes the inauguration of a new office of exchange with updated equipment, streamlined workflow, structured domestic transport strategy, and broader international transport networks.
The project is expected to be completed in several months.
Pos Malaysia partners with Café Mesra to put cafés in post offices

Pos Malaysia Bhd launched its first collaboration with Petronas Dagangan Bhd’s Café Mesra food and beverage (F&B) outlet with the aim to creating an even more exciting in- store experience and offering further retail convenience at the post office.
“We are really excited about our retail transformation strategy and look forward to announcing more exciting updates soon,” said Pos Malaysia Bhd’s Group CEO Charles Brewer.
It is part of its strategic transformation journey and leveraging on its unrivalled reach and retail footprint to connect Malaysians for a better tomorrow. OG10522804
India’s Department of Posts Organizes Roundtable Conference on “Postal Services - a Tool for Global Socio-Economic Development and Connect”
In the context of India’s presidency of the G20, the Department of Posts, Government of India, organized a Round Table Conference and Panel Discussion on the theme “Postal Services- a Tool for Global Socio-Economic Development and Connect”.
The panel discussion, which was held in a hybrid format, was attended by dignitaries from the Universal Postal Union (UPU), Asian Pacific Postal Union (APPU), Department of Posts, Ministry of External Affairs (MEA), Postal Operators and Ministries representing G20 member countries, invitee countries and members of the APPU along with other stakeholders from the Postal sector. The event was held as a part of India’s National Philatelic Exhibition: “AMRITPEX 2023”.
Further, panelists synergised on the idea of bringing the postal sector in the mainstream of G20 for a much bigger contribution that can be played by this sector through its connectivity, network & outreach. The roundtable and panel discussion were graced by the presence of more than 20 countries and more than 150 international participants.
China Postal Airlines to operate B777Fs
On 20 January 2023, the first B777F for China Postal Airlines took to the skies for the very first time. The Boeing is registered B-221X (67763) and the first flight was from Everett- Paine Field (Washington State, US) to Moses Lake (Washington State,USA) and back.
In total, China Postal Airlines will receive two brand new B777Fs (the other being B-221Y, 67764), which it plans to operate on flights between Nanjing (CN) and Chicago (US) and Los Angeles (US). The duo also marks the introduction of the airline's first widebodies.
Currently, the company is flying a fleet of seven B737-300Fs, eight B737-400Fs, seven B737-800Fs, and seven B757-200Fs. The company is mainly operating domestic flights but also flies to Japan and South Korea.
China-Laos Railway Offers a New Choice for Cross-Border Mail Transport for Countries Along the Line
The China-Laos Railway has opened up a new channel for mail transport. The freight trains on this line cover Lancang-Mekong Cooperation (LMC) members, such as China, Laos, Thailand, Myanmar, Cambodia and Vietnam, etc.
China Post Group and Lao Post are currently exploring ways to enhance their cooperation in mail transport through the Railway. In addition, the Railway Departments of the countries are actively exploring new modes of international rail transport, such as “Lancang-Mekong Express + Cross Border E-commerce” and “China-Laos Railway + CR Express”, to improve the coverage and cross-border freight capacity of the line. The Railway offers a new choice for cross-border mail transport for countries along the line, especially LMC countries, and injects new impetus to the rapid development of regional trade.
SingPost Equips Some Vehicles with Defibrillators; Drivers Get Training

Singapore Post has equipped some of its vehicles with defibrillators as part of a Singapore Civil Defence Force (SCDF) programme that gets first aid-trained drivers to quickly respond to cardiac arrest cases.
SingPost joins Strides Taxi, Grab, ComfortDelGro, Ninja Van, private-hire drivers as well as other motorists who ply the roads with automated external defibrillators (AEDs) and are ready to be mobilised.
Minister of State for Home Affairs and National Development Muhammad Faishal Ibrahim said that aside from equipping the vehicles with AEDs, the drivers are also trained in cardiopulmonary resuscitation (CPR). cardiac-arrest-cases
Dak Karmayogi in India Post

India Post joins ‘Mission Karmayogi’, a new experiment of its kind in the direction of capacity building of civil services launched by the Government of India under the leadership of Prime Minister Mr. Narendra Modi.
The Mission is envisioned to transform the Indian civil services capacity building landscape by establishing a robust digital ecosystem enabling continuous anytime- anywhere learning to make the officials future ready. In line with ‘Mission Karmayogi’, India Post has developed an in-house e-learning portal called ‘Dak Karmayogi’” and launched it in June last year for enhancing the competence and capacities of close to 450,000 of its postal human resources.
The Dak Karmayogi portal enables the employee to access the uniform standardized training content online or in blended campus mode. This portal brings all the training content related to the work procedures of all cadres under one roof with essential soft skills to enable them to learn relevant subjects anytime, anywhere as per their convenience.
Dak Kamayogi portal is a step forward to equip every employee with all the requisite competencies to realize the vision of India Post to be the customer’s first choice. Since the launch of the portal, a total of around 400,000 employees have completed the training successfully. Kudos to the leadership of India Post for conceptualizing and implementing such an ambitious capacity building project in a mission mode.
Any postal employee can log into this user-friendly portal just with his Employee ID and other credentials and can have access to training content developed as per WTDET (Watch, Think, Do, Explore, Test) model. In addition to this, trainees can enhance their competencies with the help of a Digital Library equipped with over 7000 departmental orders, circulars, and SOPs. Videos are made available in 12 Indian languages in this portal to enable trainees to access training content in vernacular Indian languages from anywhere in the country.
Thailand Post Launches Jumbo Delivery Service
Thailand Post has launched EMS JUMBO, a new express delivery service to meet the growing demand for transporting larger and heavier items up to 200 kilograms.
The service is available throughout the country and includes a reimbursement package for any losses or damage incurred during delivery. Customers can enjoy rates starting from 200-1,800 baht and purchase additional insurance for up to 200,000 baht reimbursement.
Between 2020 and 2022, motorcycles, electric motorcycles, and refrigerators were among the most frequently delivered larger and heavier items. The trend towards buying larger items online has increased the demand for delivery series.
EMS JUMBO can handle items of different types and sizes, including medication and cold chain products. Customers can benefit from Thailand Post’s fast delivery standards of 2-4 days. The service is available in all 77 provinces, including islands and remote areas.
Vanuatu Boosts Postal System Efficiency and Risk Management with New Customs Interface
Vanuatu Post has linked its postal systems with Vanuatu Customs through the ASYHUB system to enable the real-time downloading of inbound and outbound postal consignments. The Single Window system is used to connect the Post CDS system with VeSW, allowing for easier communication and information exchange between Customs and Post.
Vanuatu is the first country in the region and the fourth worldwide to establish such a system, which is expected to boost e-commerce and improve risk management.
Vanuatu Post Limited staff have received training on the Customs Harmonized Coding system to ensure data integrity in the Customs system, and the Post unique tracking number is also electronically transferred to Customs to assist with service delivery to clients.
The partnership between Post and Customs in Vanuatu has resulted in an innovative and efficient system that benefits both agencies and the customers.
Afghan Post Partners with Ministry of Foreign Affairs to Enhance Social Services
Afghan Post State Owned Enterprise is committed to playing an active role in improving social services and supporting the public’s social affairs. As part of its business plan and sustainable development objectives, Afghan Post aims to provide reliable and regular postal social services that directly benefit society.
In line with this goal, Afghan Post has entered into a bilateral agreement with the Ministry of Foreign Affairs of Afghanistan. Under this agreement, Afghan Post’s city post offices will process certificatory documents for the ministry’s customers. These documents include birth certificates, marriage certificates, education certificates, health and banking certificates, property certificates, business documents, and translation of I.D cards, among others.
The agreement not only replaces the analogue system with the digitized one but also expedites the processing of the mentioned documents, leading to increased customer satisfaction. Customers can now track and trace the progress of their legal documents through an online network.
Afghan Post remains committed to expanding and improving postal social services, with plans to introduce new services in the future.
Australia Raises $100 Million Through Inaugural Sustainability Bond, Driving Sustainable Transformation
Australia Post is embarking on an extensive range of initiatives aimed at delivering a sustainable future that benefits all Australians. The organization has successfully raised $100 million through its inaugural sustainability bond, marking a significant milestone in its commitment to sustainability.

Key initiatives include targeting Net Zero carbon emissions by 2050 and reducing scope 1,2 and 3 emissions by 15% by 2025, based on the FY19 baseline. Australia Post is also focused on sourcing 100% renewable electricity by 2025 and implementing a 100% fully sustainable packaging range aligned with the 2025 National Packaging Targets. The company aims to decrease waste to landfill by 20% by 2025, using FY19 as the baseline.
Australia Post is dedicated to social responsibility and has made commitments through its Reconciliation Action Plan, Accessibility and Inclusion Plan, and safety agenda. Furthermore, the organization plans to spend $100 million with social enterprises and indigenous suppliers by 2025, further supporting economic growth and inclusion.
The successful inaugural sustainability bond issuance demonstrates Australia Post’s commitment to driving positive environmental and social change while setting a solid foundation for a sustainable future.
Iran National Post Utilizes Electric Motorcycles as a Part of its Green Post Approach
Under an agreement signed among IRAN National Post Company, Tehran Municipality and a domestic manufacturer of electric motorcycles, the Iranian Postmen are going to receive around 3,000 electric motorcycles.
In the first phase of the plan, a total of 50 electric motorcycles are assigned to Iran Post.
Gas motorcycles mostly driven by carbureted engines are to blame for 18 percent of air pollution in Tehran. Implementation of a major plan to replace 700 gas motorcycles with the electric ones in the capital city of Tehran is expected to cut carbon emissions by nearly 1.5 million tonnes in the metropolis.
Considering the effects of emissions, harmful gases and pollutants on health, making use of electric motors will not only lead to an increase in mental and physical health of the postmen, but also fuel savings, no noise and preserve the environment.
Vietnam Post Expands Logistics Solutions to the USA

Vietnam Post Logistics has launched a specialized Air-Fulfillment service to support companies and businesses in transporting goods to the United States.
With the United States being Vietnam’s largest export market, Vietnam Post recognizes the need for a reliable logistics solution to navigate complex regulations and procedures.
Leveraging its extensive transportation network and partnerships with domestic and international airlines, Vietnam Post Logistics offers competitive rates starting from 180,000 VND/kg.
The Air-Fulfillment service ensures fast transit times and optimal delivery options, with goods collected from nationwide locations and processed at fulfilment warehouses in Hanoi, Da Nang, and Ho Chi Minh City before being shipped to airports in the USA.
Australia Post opens its second-largest parcel sorting facility
Australia Post has launched its second largest parcel sorting facility at Kemps Creek in Sydney’s west.
The $73 million facility has an initial capacity of 200,000 parcels a day, which is expected to be expanded by half a million parcels a day with the acquisition of new equipment. facility/video/bd726e9ebca6ac4ab7cfc13da8d1f320

Best Practices and Success Stories of Members
Yamato and Japan Post announced tie-up for mailbox and small parcel deliveries
Yamato Transport and Japan Post have announced their collaboration to address the impending “2024 problem,” which involves an anticipated shortage of truck drivers resulting from upcoming restrictions on overtime work.
The companies intend to enhance delivery efficiency for small parcels and mailbox deliveries. Starting January 31, 2024, Yamato Transport’s direct-mail service, known as “Kuroneko DM-Bin,” will transition to “Kuroneko Yu-Mail” and utilize Japan Post’s “Yu-Mail” network.
Furthermore, Yamato Transport plans to gradually replace its “Nekopos” small parcel deliveries with a similar service provided by Japan Post by March 31, 2025.
By leveraging each other’s resources, both companies anticipate business growth, with Japan Post seeking to tap into Yamato Transport’s ¥120 billion sales from Kuroneko DM- Bin and Nekopos services.

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Maldives Post signed MoU with the Elections Commission of Maldives
Maldives Post signed Memorandum of Understanding (MoU) with the Elections Commission of Maldives to deliver the voting materials of the upcoming 2023 presidential election.
The aim of the MoU is to deliver 804 vote booths and 402 vote boxes to the voting centers established in 186 islands.
Upcoming presidential elections are scheduled to be held in the Maldives on Monday 9 September 2023.
Singapore Post (SingPost) invites the community to celebrate 165 years of postal services in Singapore
SingPost, on its 165th anniversary, showcases its practices that enhance communication between Posts and customers.

Celebrating their legacy, SingPost invites the community to join their festivities, highlighting their expertise in fostering effective postal communication. Through interactive exhibitions, workshops, pop-up philatelic store, and tours, SingPost shares successful strategies in customer engagement, logistics, and digital transformation.
SingPost’s commitment to innovation strengthens customer connections, facilitating seamless and efficient postal services.
Link to full article: services-singapore-its
Thailand Post to launch Prompt Post: a digital mailbox service revolutionizing document handling
Thailand Post is gearing up to launch Prompt Post, a comprehensive digital mailbox service aimed at capitalizing on the growing trend of electronic document handling. The service is part of Thailand Post’s Post Digital mission, which aims to provide seamless postal and logistics solutions.
Thailand Post is currently in discussions with various government agencies to establish a Prompt Post pilot project. The implementation of Prompt Post is not only expected to enhance customer convenience but also generate new business opportunities for Thailand Post.
Prompt Post offers a secure and convenient digital mailbox platform. To ensure security, users undergo identity verification through the Department of Provincial Administration, confirming the validity of their ID and existence. This closed platform guarantees a safe and reliable communication channel, distinguishing it from traditional email.
With Prompt Post, Thailand Post demonstrates its commitment to innovation and evolving customer needs, revolutionizing traditional mail services and embracing the digital future.
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Cambodia Post and Cambodia Customs sign MoU to improve cross-border e-commerce efficiency and security
In line with the renewed WCO–UPU cooperation agreement and the Royal Government of Cambodia’s policy to facilitate and improve quality and security for cross-border e- commerce, Cambodia Post and General Department of Customs and Excise, on June 30 2023, signed a Memorandum of Understanding to facilitate the exchange of Electronic Advance Data (EAD) between Cambodia Post’s Customs Declaration System (CDS) and Customs’s ASYCUDA.
The MoU is signed after the successful interfacing of the two systems with the support of UPU and the Cambodia Ministry of Commerce (MoC).
Both parties committed to a continued cooperation between Customs and Posts to tackle challenges and opportunities for cross-border e-commerce.

This new partnership will streamline the management and exchange of shipment data, enable customs to assess postal items information before arrival (for import) and upon posting at the post office (for export), speeding up the customs clearance process and improving quality of service.
India Post and Canada Post join hands to facilitate e-commerce
India Post and Canada Post have signed an agreement to launch a new service for e- commerce exporters. The service, called International Tracked Packet service (ITPS), will offer a fast and affordable way to ship packets up to 2kg between the two countries. ITPS will also provide features such as pick-up and volume-based discount to contractual customers. India Post already provided this service with 38 other partner countries, and Canada is the latest addition. The service was extended from 16 countries to 38 countries by adding 22 new partners, including Britain, France, UAE, Egypt, Oman, etc., from June 1, 2023. commerce/101452250
Iran hosts inaugural postal industry exhibition showcasing latest technologies and smart services
The inaugural postal industry exhibition took place in Iran, aiming to showcase the latest technologies, accomplishments, and supply chain services within the postal sector. With a specific focus on the digital transformation and intelligent strategies, this event brought together diverse industries and services such as transportation, smart logistics, e- commerce, and environmental sectors.
Manufacturers of related tools and products also participated, marking the first time these elements were collectively showcased in Iran. This exhibition laid the ground for leveraging private sector capabilities in enhancing postal services and enabling smart post office operations. The first edition of the postal industry exhibition was held at Imam Khomeini's Grand Mossala in Tehran over a span of four days from May 29 to June 1 2023.
Moreover, the event featured the participation of 50 knowledge-based and technological companies, presenting their latest achievements in e-commerce and smart logistics.
Maldives Post launches e-Tukuri mobile application
Minister of Environment, Climate Change, and Technology H.E Aminath Shauna, has officially launched the e-Tukuri local mobile application.
E-Tukuri Local is an ultimate e-commerce solution that bridges local merchants and consumers enabling merchants to grow e-Commerce business from setting up and managing the online store to logistics, marketing and customer support. Customers can shop online from wide range of products available and get it delivered within nationwide.
During the launch ceremony, the Managing Director, Mr. Adam Mohamed highlighted the achievements of the Maldives in the postal sector and the commitment to serve the

nation. Maldives Post aims to revolutionize the e-commerce landscape and support local businesses by leveraging the postal delivery network.
Pakistan Post launches summer internship programme
Pakistan Post has launched its summer internship program at a vibrant opening ceremony held here at ECO Postal Staff College on Saturday.
The 6-week internship program received an overwhelming response from over 500 young graduates from top universities of Islamabad/Rawalpindi. Initially only 50 students with exceptional competencies and potential have been selected for the program. These future leaders would enjoy valuable hands-on work experience in various key areas. This program will facilitate youngsters to set the stage for successful commencement of their professional careers ahead. Sharing his thoughts at the opening orientation ceremony, the Director General Pakistan Post said, “We are thrilled to launch the Summer Internship Program 2023, which is designed to ignite the careers of Pakistan’s highly talented graduates.
The internship program aligns with sustainable practices by investing in the long-term growth and success of individuals in the postal sector.
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Australia Post launches new ‘Australia Post Metro Service

Australia Post has announced the launch of its new service, the Australia Post Metro. The service is aimed at satisfying consumers’ needs for speedy and reliable delivery. The company has identified that consumers are looking for same-day delivery, and the new service will ensure that orders placed today will be delivered by 5:00 pm tomorrow. The service will initially be launched in Sydney, Brisbane, and Melbourne, with plans to expand it across the country over time. The company has identified that the fashion, lifestyle, and beauty sectors are particularly interested in this service and have launched it first.
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China post’s e-commerce festival: “More Shopping on Ule, More Happiness With Families”
China Post has launched its annual e-commerce festival on August 16, with the theme “More Shopping on ULE, More Happiness with Families”.
The festival will feature ten distinctive activities, such as mega-sale on special promotion days, promotion of over-10,000-order products for rural revitalization, and inclusive insurance reaching rural areas. The festival will also highlight the unique advantages of “postal service plus ULE”, a platform that integrates online and offline channels, and offers a wide range of products and services.
China Post expects to generate a two-way commodity flow of 6 billion yuan (about 833 million US dollars) during the festival and attract more than 5 million buyers and 12 million newly registered users. The festival will last until September 30, and will cover 400 locations where postal services are not accessible.

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India’s first 3D-printed post office inaugurated in Bengaluru
India’s first post office constructed using 3D printing technology was inaugurated in Bengaluru on August 20. The building, located at Cambridge Layout in Ulsoor, was built by Larsen & Toubro in collaboration with the postal department. The 1,021 sqft post office has a modern design and can withstand natural calamities. The postal department plans to construct more post offices using 3D printing technology in 400 locations where postal services are not accessible. The department has also engaged a technical expert from
IIT-Madras to monitor the quality of the building. The 3D-printed post office is expected to
boost the trade and economy of the region and cater to the needs of both the retailers and the consumers.
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Australia delivers the Pacific Postal Development Partnership
The Pacific Postal Development Partnership (PPDP) announced at the APPU Congress in August 2022 has hit a major milestone with its first activities being delivered by Australia in partnership with Pacific Island countries. 10 shipping containers of equipment are being delivered to the Solomon Islands, Tonga, Fiji, Vanuatu and Papua New Guinea, including motorbikes, electric delivery vehicles, and IT equipment.
The Hon Michelle Rowland MP, Australian Minister for Communications, attended the first delivery ceremony in Honiara on 24 August 2023, alongside her Solomon Islands counterpart, the Hon Peter Shanel Agovaka. A similar event was also held in Nuku'alofa on 31 August 2023, attended by Tongan Prime Minister Hon Hu’akavameiliku, as well as in Suva, Fiji on 5 September, attended by Assistant Minister to the Prime Minister's Office, Hon Sakiusa Tubuna. Further events will be held across the Pacific in coming weeks.
Examples of equipment being delivered include: mail sorting and handling equipment, IT equipment, delivery vehicles and safety gear.
The PPDP will improve mail processing reliability, speed and safety, allowing for increased e-commerce business opportunities and better connectivity with family and friends.
Equipment to Kiribati, Nauru, Samoa and Tuvalu will be delivered later this year. Australia looks forward to continuing to support the UPU and APPU’s mission to support postal development.
Find out more at and at the Australia Post website
Pos Indonesia wins award for business transformation

PT Pos Indonesia (Persero) was lauded at the 2023 Prominent Award event in Jakarta, securing recognition in the “The Most Prominent State-Owned Company in Business Process Transformation” category. The accolade reflects the company’s impressive financial performance, with a record net profit of IDR 650 billion in 2022 and a 15.1% rise in assets to IDR 11, 149 trillion.
The transformative journey was underscored by a strategic shift towards digitalization, revolutionizing processes and bolstering governance.

PT Pos Indonesia will continuously implement seven business transformations, including business transformation, product and channel transformation, process transformation, technology transformation, human resource transformation, organization transformation and culture transformation. prominent-award-2023

Macao Post launches “ePosting” automated mail posting service
The Macao Post and Telecommunications Bureau (CTT) is set to unveil its innovative “ePosting” automated mail posting service on October 9, 2023. This service will initially debut with two self-service posting kiosks, operating around the clock.
In conjunction with this service, CTT introduces the “ePosting” postage label, exclusively for mail items posted via “ePosting” kiosks.
The “ePosting” service covers EMS (up to 20kg), registered mail (up to 2kg), and ordinary mail (up to 2kg). Payments can be made conveniently using Macau Pass card “GovPay” QR Code electronic methods.

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Singpost and FedEx partner to pilot drop-off points at post offices
SingPost and FedEx have signed a MOU to trial a new service that allows FedEx customers to drop off their parcels at selected post offices in Singapore. The service aims to improve operational efficiency and customer convenience for cross-border shipments. The trial will last for three months and will involve six post offices with POPStop counters, which are dedicated facilities for eCommerce parcel transactions. SingPost and FedEx hope that this collaboration will enhance their competitive edge and facilitate greater cross-border trade. The MOU is effective as of September 25, 2023.
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