The Inauguration of the Online Training Courses on Operations Management (OMC) and Parcel and Logistics Management (PLM)


The inauguration of the Parcel and Logistics Management (PLM) and Operations Management (OMC) Courses was conducted on 1 March 2021 at 09.30 hrs. (Bangkok time). The inauguration was presided over by Mr. LIN Hongliang, the Secretary General of APPU. Ms. Kwanjai Kajornwutthideth, Manager Administration & APPU Affairs, Ms. YU Yan – PLM Course Director, and Ms. Padmaghanda Mishra – OMC Course Director also participated in the function.  These two courses will be running from 1 to 26 March 2021.

The PLM Course has been attended by 13 participants from 11 countries namely Afghanistan, Brunei Darussalam, Cambodia, China, Indonesia, Lao PDR., Kiribati, Maldives, Myanmar, Nauru, and Thailand.  At the meanwhile, the OMC has been attended by 7 participants from 8 countries namely Afghanistan, China, Indonesia, Iran, Mongolia, Nepal, and Thailand.

The contents of the Operations Management Course consist of the analysis of end to end operations – collection, processing, transportation, delivery; operations management tools – forecasting, capacity planning, inventory management; operational excellence/service excellence; strategic operations management techniques; process analysis techniques (case studies); management of mail, express, cargo, and logistics business operations; management of retail operations and counters through postal outlets; international mail operations; the strategic role of quality in operations effectiveness; management of operations of the post office, mail centre and other operating units; and technology applications in operations management-track & trace, counter automation, automatic mail processing.

The PLM course’s objectives are to provide knowledge and understanding of how postal operators are utilizing the potential of technology, big data, and digital transformation; refine your strategy and get up to speed on the latest developments in regulation to take advantage of new opportunities in cross-border trade; find out how postal operators are adapting networks built for letter delivery to meet the demands of increasing parcel volumes; share how “hands-free” technology are increasing productivity in the warehouse and how an urban shift is moving fulfillment centers closer to the final destination; provide insights into the existing and potential role of postal operators in e-commerce; and share the case study of many designated operators and logistics service providers.