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Financial Management, 14 November – 9 December 2005
The FM Course was
held from 14 November to 9 December 2005. The course was design to
provide an understanding of basic financial management principles and
techniques for running any business and to apply these principles to
Post.
The participants
visited Thai Acrylic Fibre, Laksi Mail Centre and Ratchdamneon Post
Office.
10 participants from
8 countries attended the course.
Course Director: Mr.
B. Chandra Sekhar
Philately, 28 November – 9 December 2005
The PL Course was
held from 28 November to 9 December 2005. The course was design to
provide knowledge and skills to postal mangers in planning and
organizing philately as a business
The participants
visited Philatelic Bureau, Central Post Office and Thai British Security
Printers.
10 participants from
10 countries attended the course.
Course Director: Mr.
Wasim Zafar
Postal Retailing, 7-18 November 2005
The PR Course was held
from 7 to 18 November 2005. The course was design to enable participants
to identify, develop and practice keys, to provide insights into
creative retailing and selling and the dynamics of professional retail
management and to enable the participants to retain, regain and acquire
business (customer) for life through sales and retail leadership.
The participants
visited Cannon, Post Shop at Laksi Post Office and Deutsche Bank AG
Customer Care Centre.
7 participants from 5
countries attended the course.
Course Director: Mr.
T.S. Sinha
Advanced Marketing, 7-18 November 2005
The AM Course was held
from 7 to 18 November 2005. The course was designed to provide practical
skills and knowledge from both Post and other industries, which will
enhance the abilities of senior marketers in Post.
The participants
visited Cannon, Post Shop at Laksi Post Office and Deutsche Bank AG
Customer Care Centre.
10 participants from 7
countries attended the course.
Course Director: Mrs.
Elenita D. L. San Diego
Effective Leadership Development, 10-21 October 2005
The ELD Course was held
from 10 to 21 October 2005. The course was designed to equip postal
managers with a set of fundamental leadership skills necessary to lead
people, unit or organization toward achieving the corporate objectives.
The participants
visited Laksi Mail Centre, Rachdamneon Post Office, Post Shop/cyber Café
and Automated EMS Delivery Centre, TV Direct Company and AIT –School of
Management/Executive/Leadership Development Centre.
12 participants from 9
countries attended the course
Course Director: Mr. B.
Chandra Sekhar
Advanced Business Management, 3-21 October 2005
The ABM Course was held
from 3 to 21 October 2005. The course was designed to challenge postal
managers to manage Post as a successful business and to design and
provide world class service through an understanding and knowledge of
business management ‘best practice’ in Post and private enterprise.
The participants
visited Laksi Mail Centre, Rachdamneon Post Office, Post Shop/cyber Café
and Automated EMS Delivery Centre, TV Direct Company and AIT –School of
Management/Executive/Leadership Dvelopment Center.
13 participants from 11
countries attended the course
Course Director: Mr.
Wasim Zafar
Selling Skills and Sales Management, 5 – 23 September 2005
The SSM Course was held
from 5 to 23 September 2005. The course was designed to enable
participants to identify, develop and practice key selling skills and to
provide insights into creative selling and the dynamics of professional
sales management.
The participants
visited EMS Customer Care Unit, Laksi PO, Bangkok Mail Centre, Bangkok
GPO and Philately Bureau.
13 participants from 9
countries attended the course
Course Director: Mr. B.
Chandra Sekhar
Human
Resource Management, 18 July – 11 August 2005
The HRM Course was held
from 18 July to 11 August 2005. The course was designed to provide
participants with major principles and practices of managing people and
to introduce them to current best practices in these areas.
The participants visited
Laksi Post office, Laksi Mail Centre, Bnagkok Mail Centre and TV Direct.
11 participants from 10
countries attended the course.
Course Director: Mr. Wasim
Zafar
Postal
Planning and Modernisation, 6 June to 1 July 2005
The PPM Course was held
from 6 June to 1 July 2005. The course was designed
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to
provide knowledge and understanding of concepts, principles and
techniques of the strategic planning process and the ability to apply
planning tools and techniques for the development and improvement of
postal services
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to study
the impact of modernization and automation on productivity, quality
service and business growth to enable successful planning of change
programs.
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To
provide skills in preparing business plan
The participants visited
Laksi Post Office, Laksi Mail Centre, Bangkok Mail Centre, ITV and DHL.
11 participants from 9
countries attended the course.
Course Director: Mr. B.
Chandra Sekhar
International Postal Services, 6 June to 1 July 2005
The IPS Course was held
from 6 June to 1 July 2005. The course was designed
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to
provide knowledge and understanding of UPU Acts and the latest POC and
CA decisions
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to
develop skills in international mail operations
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to
provide awareness of trends in international postal services.
The participants visited
Laksi Post Office, Laksi Mail Centre, Bangkok Mail Centre and DHL.
13 participants from 10
countries attended the course.
Direct
Marketing and Marketing Management, 25 April to 20 May 2005
The DM Course was held
from 25 April to 20 May 2005. The course was designed to provide postal
mangers with necessary skills and knowledge in direct marketing so that
they understand the potential this medium can have on their business and
to enable participants to understand fundamental principles of general
marketing and how these can be effectively applied in Post. The
participants visited Laksi Post Office, Laksi Mail Centre, Bangkok Mail
Centre and TV Direct.
7 participants from 7
countries attended the course
Course Director – Mrs.
Elenita D. L. San Diego
Operation Management, 25 April to 20 May 2005
The OM course was held
from 25 April to 20 May 2005. The course was designed to equip postal
managers with the ability to manage various postal operations by
providing them with the relevant knowledge and skills and exposing them
to best practice organizations and to provide knowledge and practical
skills in postal operations management, the tools and techniques of
process and quality improvement. The participants visited Laksi Post
Office, Laksi Mail Centre, Bangkok Mail Centre and TV Direct.
9 participants from 8
countries attended the course
Course Director – Mr.
Wasim Zafar
Express Mail Service, 21 March to 8 April 2005
The EMS course was
held from 21 March to 8 April 2005. The course was designed to provide
knowledge, skills and understanding to effectively manage EMS on
commercial lines with one regional approach, which will improve
profitability and market share. The participants visited Laksi Post
Office, Laksi Mail Centre, Bangkok Mail Centre, EMS Customer Care
Centre, DHL and Thai Airways.
8 participants from
7 countries attended the course
Course Director –
Mr. Ashish Kumar
Parcel and Logistics Management, 21 March to 8 April 2005
The PLM course was
held from 21 March to 8 April 2005. The course was designed to enable
postal managers with the ability to plan parcel and logistics strategies
for competitive advantage and to successfully manage logistics business
development. The participants visited Laksi Post Office, Laksi Mail
Centre, Bangkok Mail Centre, EMS Customer Care Centre and DHL.
9 participants from
5 countries attended the course
Course Director –
Mr. D. V. Mahesh
Mail Planning and Monitoring, 17 January to 4 February 2005
The MPM course was
held from 17 January to 4 February 2005. The course was designed to quip
postal managers with the ability to plan and monitor mail operations by
providing knowledge, skills and practice in the subject and to expose
them to best practice. The participants visited the Laksi Post Office,
Laksi Mail Centre, Bangkok Mail Centre, EMS Customer Care Centre.
7 participants from
7 countries attended the course.
Course Director –
Mr. D.V. Mahesh
International Mail Accounting, 17 January to 4 February 2005
The IMA course was
held from 17 January to 4 February 2005. The course was designed to
provide full knowledge and understanding of UPU provisions relating to
international mail accounting and the ability to prepare all present and
relevant documentation, to scrutinize incoming documentation and monitor
settlement between administrations. The participants visited the Laksi
Post Office, Laksi Mail Centre, Bangkok Mail Centre, EMS Customer Care
Centre and Thai Airways.
9
participants from 8 countries attended the course.
Course Director –
Mr. Ashish Kumar
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