International Mail Accounting Course 2009

The International Mail Accounting Course (IMA) 2009 was conducted from 26 January - 13 February 2009. The course was participated by 12 participants from postal administrations of Bangladesh, India, Indonesia, Korea, Mongolia, Myanmar, Pakistan, Samoa and Tonga. The course covered the important areas of postal business environment, international postal services and products, office of exchange & international mail exchange, international mail operations, parcel post, terminal dues, case studies on parcels accounting, quality of service fund, IPS software of UPU and international mail accounting, IPS light system of UPU and international mail accounting, EMS imbalance charges and liability, transit charge accounting, air conveyance dues and international air conveyance dues, international money order systems and accounting, annual accounting - case study. The participants visited Laksi Mail Centre and Bangkok Mail Centre to observe documentations and operations of international letter mail and international EMS and documentation and operations of international parcels. Participants also were taken to visit Sri Racha Mail Centre and Damnoen Saduak Post Office to witness its general operations during their weekend trip to Pattaya and Kanchanaburi province. Apart from this, Mr. Tan Yong Chee from RTCAP, Ms. Naiyana Sirisuwan and Ms. Pornsarun Phonboon from Thailand Post shared their experiences with participants in term of IPS software, IPS Light system of UPU & international mail accounting, case study on parcel accounting and international money order system and accounting. Mr. T. S. Sinha was the Course Director.

Train the Trainer Program for India Post

This training program was conducted from 16 - 27 February 2009. It was attended by 12 senior trainer officers from India Post. The training program covered all the area of training aspects like personnel development and training, Training Need Analysis (TNA) of India Post, job analysis, goal analysis, training development model, designing curriculum model design, questioning techniques/developing a session plan, coaching skills, discussion leading/use of visual aids and games, production and development testing, information technology in training, validitation and revision implementation and evaluation. Partcipants also visited Sri Racha Mail Centre to explore its general operations and how the staff was trained and  Training Department of Thailnd Post to observe E-learning program and case study of training management in Thailand Post. Ms. Kamolwan Khanakasem, Vice President, Training & Personnel Development of Thailand Post had shared her experiences with the participants. Mr. Wasim Zafar was the Course Director.

Financial Management Course 2009

The Financial Management Course (FMC) 2009 was conducted from 23 March - 10 April 2009. There were 12 participants from 7 countries participated in the course namely Bhutan, India, Indonesia, Nepal, Sri Lanka, Thailand and Vietnam. The course contents covered the area of the important of financial management, accounting process, recording business transactions, E. commerce the new business horizon for Post/ business planning and management in Singapore Post - a case study, cost accounting system/costing methods-different strategies adapted by different postal administrations, UPU costing model - concepts - way of calculating costs-hands on exercise, tariff determination in a regulatory environment - cross subsidization with USO products, budgeting systems-different procedures adopted, how to analysis the projects-viable or not-calculating ROI, pay back period, case study on financial management and strategic planning / project work format. Participants had a benchmarks visits to Laksi Mail Centre, Bangkok Mail Centre, Sri Racha Mail Centre, Rachadamnoen Post Office, Damnoen Saduak Post Office, Laksi Post Office and DHL company. Ms.Sylvie Pittaro Mennesson, financial expert  from La Poste shared her experiences with participants. Mr. B. Chandra Sekhar was the Course Director.   

Advanced Business Management Course 2009

The Advanced Business Management Course (ABM) 2009 was conducted from 23 March - 10 April 2009. The course was participated by 13 participants from postal administrations of Afghanistan, Cambodia, China, Indonesia, Korea, Pakistan, Samoa, Sri Lanka, Thailand and Vietnam. The course covered the important area of postal business environment like Post & competition: understanding the changes in postal business, E. commerce the new business horizon for Post, RFID technology in postal business, managing philatelic business, key account management, tariff and deternination in regulatory environment & cross subsidization with USO products, logistics capabilities, network development and strategic planning. The participants also visited Laksi Mail Centre to observe OCR, LSM, LFSM, VCD, Chaeng Wattana Bulk Mail Posting Centre and were taken to EMS Customer Care Unit for a study of call centre operations. A visit to Laksi Post Office was arranged to study the Counter Automation APM, trace and Trace System in Delivery Department. A benchmark visit to DHL help participants to analyze the best practice in private sector. The visit to Bangkok Mail Centre was conducted to observe and study the parcel automation, parcel accounting, customer duties and Bulk Posting Centre, It was followed by visit to Postal Customs House to observe the custom clearance facilities and fomalities for businesses and customers. A visit  to  Rachadamnoen  Post  Office was arranged as a case study to discuss  a  model PO  with highly  profitable  parcel  business. A benchmarking visit to observe logistics cargo and mail operations at Thai Airways Cargo at Suvarnbhumi Airport was also arranged. Mr. Anucha  Soonglertsongpha, from Thailand Post shared his experiences with participants on logistics capabilities and network management in Thailand Post. Mr. Wasim Zafar was the Course Director. 

Human Resource Management Course 2009

The Human Resource Management Course (HRM) 200 was conducted from 20 April - 15 May 2009. There  were 11 participants from 9 postal administrations namely Bangladesh, Bhutan, Cambodia, Indonesia, Lao, Pakistan, Sri Lanka, Thailand and Vietnam. The course’s core concept are focused on Enterprise training & development, change management, team building, information technology and HRM, recruitment and selection, time management, performance management system, developing a performance management system based on  on KPI’s, Resource Planning (ERP) occupational health & safety, job analysis and design, manpower planning, HR challenges at Posts-general outlook of HR in postal organizations - challenges of HR in future, employee right & employee discipling. motivating the employees, customer royalty management - trends in Posts. Benchmarks visits for best practice of private sector  were made to TV Direct and DHL. Ms. Kamolwan Khankasem, Thailand Post, Mr. Akkadej Chiayabut, CAT Telecom, Mr. Arthit Seghal, TDMA Thailand shared theri experiences with the participants. Mr. Wasim Zafar was the Course Director.

Mail, Parcel & Logistics Management Course 2009

The Mail, Parcel & Logistics Management Course (MPL) 2009 was conducted from 20 April - 15 May 2009.  8 participants from 7countreis attended the course namely, Aghanistan, Bhutan, Brunei, Indonesia, Samoa, Thailand and Vietnam. Participants were equipped with the concepts of quality and customer care in mail  and parcel business, operations management to attain efficiency in Thailand Post, automation of mail & parcel processing - various steps involved logistics business, supply chain management, how Posts can manage this business, information technology and its role in mail, parcel and logistics business & manpower planning, mail process planning and its relevance, strategic planning for mail, parcel and logistics, use of automation and technology in mail & parcel processing, automated solutions for Post from Siemens. Participants visited Thai Airways Cargo, DHL hub in Bangkok, Laksi Mail Centre, Bangkok Mail Centre, Suvarnabhumi Mail Centre and Sri Racha Mail Centre. Ms. Pongpan Pongsawat, Mr. Anucha Soonglertsongpha, from Thailand Post and Mr. Sebastian Teo, Siemens Singapore had shared their experiences with participants. Mr. B. Chandra Sekhar was the Course Director.

Service Quality Management Course 2009

The Service Quality Management Course (SQM) 2009 was conducted from 20 April - 15 May 2009. 8 participants from 6 postal administrations namely Lao, Maldives, Myanmar, Samoa, Thailand and Vietnam participated in this course. Participants had learned about introduction to quality concepts in Post, total quality management (TQM) and empowerment, mail flow pipelines and devloping service standards, setting up quality circles and working in a team, tools for empirical analysis, quality of service testing and analysis of continuous testing results, what quality means in Post  and specially in La Poste, mail processing and its relevance, systems approach to quality, team approach to quality, working in a team and art of communication, international EMS &  parameters of its certification and international parcels: quality linked ILR, what is ISO9001:2000 and its structure, implementing ISO in La Poste, use of data base in quality management, UPU quality audit certification and quality management in Thailand Post. Participants had benchmark visits to Thai Airways cargo, DHL hub in Bangkok, Thai Acrylic Fiber Co., Ltd., Laksi Mail Centre, Bangkok Mail Centre, Suvarnbhumi Mail Centre and Rachadamnoen Post Office. Mr. Thawin Bunmark, Thailand Post and Mr. Jean-Claude Jerome from La Poste shared their experiences with participants. Mr. T.S. Sinha was the Course Director.      

Information Technology Course 2009

The Information Technology Course (ITC) 2009 was conducted from 1 - 26 June 2009. The course was participated by 16 participants from postal administrations of Azerbaijan, Bhutan, Cambodia, China, Indonesia, Lao, Macau, Myanmar, Nepal, Sri Lanka, Thailand and Vietnam. The course covered the important areas of postal business environment, international postal services and products, IT in operations and postal management  new trend, international mail processing and use of UPU software: IPS, Rugby, Cricket, database & quality management software, E-learning related to IT & E-business, UPU cost accounting model / software, Enterprise Resource Planning (ERP), postal automation & mechanization, E - Government, E-Commerce, postal IT master plan. ITC participants were taken for study visits to Macau Post and Hongkong Post for their best practices in “secured electronic postal communications service: registered e-mail service and IT of Macau Post” and E-commerce and IT management of Hongkong Post. Besides this, benchmarking visits of local agencies were made to NECTEC for the observation of RFID, open software and intelligent transportation system and DHL Hub at Suvarnabhumi International Airport. Dr. Arthur Mose, former Special Advisor to MICT, Dr. Jirapon Tabtimhin, NECTEC, Mr. Sebastian Teo, Siemens, Singapore, Mr. Anuchit Chuenchomphu, Vice President and Mr. Wachira Po- Ngern, Executive Vice President, Thailand Post had shared their expertise on IT aspects and management with participants. Mr. Wasim Zafar  was the Course Director.       

Postal Management Course 2009

This training program has been conducted from 13 July - 18 September 2009. There are 14 participants from 8 countries attend this training course namely Afghanistan, Bangladesh, China, Japan, Maldives, Myanmar, Thailand and Vietnam. The course objectives are to equipped participants with all  perspectives and body of knowledeges of new environment of postal business like global postal environment, global business environment, EMS operations, expanding EMS / capitalizing on E - commerce opportunities, Singapore Post  case study, EMS in Korea Post, quality management in Thailand Post, change management / time management, team building, performance management system, developing a performance management system based on KPI’s, manpower planning, recruitment and selection, training development in Thailand Post, employee right & employee discipline / occupational  health & safety, labour management relations / collective bargaining, HR management in Thailand Post, case study of Canada Post, strategic operation management in  postal business, general management for Post, marketing management for Post, management of retail operations, mail operation analysis (APPU case study), collection, processing, transportation and delivery  (case study : mail operation improvement in six postal administrations), international mail operation, Enterprise Resource Planning (ERP), logistics operations in Thailand Post, UPU strategy, automation of mail, parcel depot - solutions for Post from Siemens, international postal enquiries, operations management in Thailand Post, customer care and customer surveys, case study on key accounts, UPU Trainpost System, training evaluation & consolidation, Postal Technology Centre & UPU software, in ternational postal business: products and services. The Postal Management Course participants had an opportunity to participate in the Workshop on “Implementing the Decisions of UPU Geneva  Congress”, which focused on implementing the decision of the UPU Geneva Congress, and overview of the main decisions taken during the Congress, terminal dues  and related issues, parcel post operations and quality linked ILR, international parcel transit and use of CP 81 and 82 tables, quality issues in international mail, new QSF system and mail flow pipeline and group work on drawing up service standard. The study visit was made to Malaysia Post for a corporate presentation and overview of retail aspects. The benchmarking visits are made to Laksi Post Office, EMS Customer Care Unit, Suvarnabhumi Mail Centre, Laksi Mail Centre, Bangkok Mail Centre, Sri Racha Mail Centre, DHL, Thai Airways Mail Cargo, UPS, International House of Stamps, Thai British Security Printing, TV Direct,   Call Centre, Thailand Post, Thailand Post Shop at Robinson Department Store, Udon Thani Mail Centre, Lao Post, and UNESCAP. Visitting  consultants from both government and private agencies have shared their experiences with the participants namely Ms.Kamolwan Khankasem, Vice President, Personnel Development Department, Thailand Post, Mr. Akkharadej Chaiyabutr, Advisor 11, CAT Telecom, Ms. Elena Mora, Junior Professional Officer, Office of the UPU Regional Project Coordinator, Mr. Liu Zhonglin, UPU Regional Project Coordinator, Ms. Pongpan Pongsawat, Senior Manager, Thailand Post, Mr. Anucha Soonglertsongpha, Senior Manager, Thailand Post, Mr. Tawat Tripipat, Expert, Quality Control Department, Thailand Post,  Mr. Sebastian Teo, Siemens, Mr. Geoff Collins, Managing Director, Wunderman, Mr. Paul Epiney and Mr. Bjorn Arni, Swiss Post. Mr. Wasim Zafar was the Course Director.   

Express Mail Service Course 2009tc "Express Mail Service Course 2009"

The Express Mail Service Course (EMS) 2009 was conducted from 13 - 31 July 2009. The course was participated by 17 participants from 10 postal administrations namely Cambodia, China, India, Indonesia, Korea, Lao, Myanmar, Nepal, Thailand and Vietnam. The course contents were designed to cover all area of express mail service management such as global postal environment, global business environment,  use of IPS light to process international EMS and use of QCS, boosting EMS business: group work, key account management, setting service standards, mail flow pipeline and PDCA methodology, EMS in Korea Post, quality management in Thailand Post. Participants were given an opportunity to attend the EMS Performance Workshop for one week as well. Benchmarking visits were made to Laksi Mail Centre, Sri Racha Mail Centre, Suvarnabhumi Mail Centre, Damnoen Saduak Post Office, Thai Airways Mail Cargo, DHL and UPS. Mr. Tawin Bunmark, Thailand Post and  Ms. Elena Mora, Office of the UPU Regional Project Coordinator had shared their experiences with participants as visitting consultants. Ms. T. S. Sinha was the Course Director.  

Operation Management Course 2009

The Operation Management Course (OMC) 2009 was conducted from 3 - 28 August 2009. There were 13 participants from postal administrations of Bangladesh, Indonesia, Korea, Kiribati, Nepal, Sir Lanka, Tanzania, Thailand and Vietnam participated in this training course. The course contents covered all topics of global postal environment, strategic operation management & research in postal business, management of retail operations, mail operation analysis (APPU case study), collection, processing, transportation and delivery study: mail operation improvement in six postal administrations, importance of parcel business, automation of parcel operations, logistics business, how postal administrations can enhance their core to expand logistics business, change management / time management in operations to attain efficiency, conflict / crisis management in operations, use of IT in operations and management, E - Commerce business model for Post and managing E - business operations in Post, international mail operations, Enterprise Resource Planning (ERP), logistics operations in Thailand Post, Universal Postal Union strategy, automation of mail, parcel depot -  technological solutions for Post from Siemens, international postal inquiries, quality management in Thailand Post and postal reform in Korea Post. Benchmarking visits were  made to Sri Racha Mail Centre, Bangkok Mail Centre, Rachadamnoen Post Office, EMS Customer Care Unit, Laksi Post Office, Laksi Mail Centre, Damnoensaduak Post Office, Bangkok GPO, Thailand Post Call Centre and stamp exhibition at Siam Paragon. Apart from this, participants had a chance to witness the best practices of mail operations at DHL, Thailand. Mr. Liu Zhonglin, UPU Regional Project Coordinator, Mr. Anucha Soonglertsongpha, Thailand Post, Mr. Tawat Tripipat, Thailand Post, Ms.Pongpan Pongsawat, Thailand Post and Mr. Sebastian Teo, Siemens, Singapore had shared their expertise with the participants. Mr. Wasim was the Course Director.

UPU - APPU Regional Workshop on EMS Operational Performance Review and Improvement tc "UPU - APPU Regional Workshop on EMS Operational Performance Review and Improvement "

This workshop was conducted from 27 - 31 July 2009. The workshop was participated by 32 delegates from  12 countries namely Cambodia, China, India, Indonesia, Korea, Lao, Malaysia, Myanmar, Nepal, Sri Lanka, Thailand and Vietnam. This workshop is one of a coordinated series of UPU’s EMS Cooperative sponsored training initiatives. The overall aim of this training workshop is to provide EMS managers with the skills and capabilities needed to secure the ongoing success of EMS in the highly competitive market. The workshop framework consisted of number of plenary sessions focusing on range of operational performance topics, supported by individual and group exercises, dealing with practical issues  related to EMS operational process. It was a very interactive workshop as all delegates were encouraged to be very active in sharing  ideas through participation interaction. Mr. Chokri  Ellili, Specialist Express Mail Service, EMS Regional Coordinator for the Asia-Pacific Region, UPU was the facilitor of the workshop and Mr. T. S. Sinha was the workshop coordinator.

Project to Promote Participation in the EMS Pay - for - Performance Plan in the Asia and Pacific Region  tc "Project to Promote Participation  in the EMS Pay - for - Performance Plan in the Asia and Pacific Region  "

This training course was conducted from 28 - 31 July 2009. It was participated by 29 participants from 15 countries namely Afghanistan, Bhutan, Macau China, Fiji, India, Lao, Myanmar, Pakistan, Philippines, Papua New Guinea, Sri Lanka, Solomon Islands, Thailand, Vanuatu and Vietnam. The aim of the training program  is  to  promote the EMS Pay-for-Performance to be an excellent tool for improving quality of service for EMS customers and partners and for maintaining a high level of performance on an ongoing basis. The methodology had been done through series of exercise  of EMS reports: measuring performance, monitory performance, monthly performance report, audit & measurement report, back diagnostic report, EMS report: flat files exercises & report back, anomalies, accounting progress: process & exercises, report back and moving forward: partner discuss & agreements. Mr. Alistair MacRae, Chief of EMS Unit, UPU, Ms. Heather Macaskill, Performance Measurement Specialist, UPU were the facilitators of training course and Mr. T.S. Sinha was the course coordinator.

tc "Postal Management Course 2009 "tc "Information Technology Course 2009"

International Postal Services Course 2009

The International Postal Services Course (IPS) was conducted from 7 September – 2 October 2009. The course was participated by 24 participants from 17 postal administrations namely Bhutan, Cambodia, China, Cook Islands, India, Indonesia, Korea, Lao, Maldives, Mongolia, Nepal, Pakistan, Tanzania, Thailand, Tonga, Vanuatu and Vietnam. The course objectives covered the important area of global postal environment, UPU : its structure and functions, offices of exchange, international mail exchange : key terms, international mail operations, global business / trade environment, Geneva Congress and overview of the main decisions taken during the Congress, terminal dues and related issues, parcel post operations and quality linked ILR, international parcel transit and use of CP81 and CP82 tables, quality issues in international mail, new QSF system, mail flow pipeline and group work on drawing up service standards, international mail and customs issues, transit system and charges & accounting for transit charges, accounting system for parcel post – example from Thailand Post, international financial services and money order system, annual accounting exercise and QSF accounting. On this occasion participants had a chance to participate the IPS / IPS Light Workshop. They also visited Laski Mail Centre and Bangkok Mail Centre to observe the processing of international mail, parcel automation, parcel accounting, Postal Customs House, custom duties & clearance and  Bulk Posting Centre. It was followed by the visit to UNESCAP for the discussion on UN system, globalization, WTO & GATS and emerging social issues. Benchmark visits were also made to Thailand Post Call Centre, Rachadamnoen Post Office for the study of a model PO with highly profitable business at tourist attraction area, and Thailand Post Financial Service Centre. Mr. Björn Arni, Senior Advisor, UPU Matters, Swiss Post, Ms. Elena Mora Sevillano, Junior Professional Officer, Office of the UPU Regional Project Coordinator, Ms. Naiyana Sirisuwan, Mr. Tawat Tripipat and Ms. Pornsaran Phonboon from Thailand Post had shared their experiences with the participants. Mr. T.S. Sinha was the Course Director.   

Direct Mail and Advanced Marketing Course 2009

The Direct Mail and Advanced Marketing Course (DMA) was conducted from 5 – 30 October 2009. There were 18 participants from 13 countries attended this course namely Afghanistan, China, Fiji, India, Indonesia, Lao, Malaysia, Myanmar, Nepal, Sri Lanka, Tanzania, Thailand and Vietnam. Participants were equipped with the concept of global postal environment, understanding competition and need for modernization of postal services, changing IT trends & Automation Posts, Enterprise Resource Planning (ERP), direct mail & marketing practices in Thailand Post, fundamentals of direct mail, direct mail overview, direct mail in the internet age, direct mail in time of economic downturn, the necessary infrastructure for direct mail (presentation & discussion), direct mail from the mailer’s point of view : creating and managing DM campaign  (presentation, discussion and group work), assessing market potential for direct mail, directing and evaluating competitors, best practices (presentation & discussion), direct mail from Post’s point of view, marketing management / marketing of postal products and services, integrated marketing communications, customer excellence and customer surveys, key account management, business trends & challenges to Post / business strategy for marketing, panel discussion on customers perception of postal services in Thailand Post, postal reform in Korea Post and database marketing. Participants were taken to visit Laksi Post Office, Customer Care Unit, Sri Racha Mail Centre and Damnoen Saduak Post Office during their weekend trip, Bangkok Mail Centre & Postal Customs House, Franchised Post Office and Bangkok GPO of Thailand Post to conduct a customer survey.  Ms. Raquel Ferrari, Direct Mail and Consultative Committee Programme Manager, UPU, Mr. Geoff Collins, Managing Director, Wunderman, Ms. Suchada Bhuddharaksa and Ms. Parisa Pananon from Thailand Post had come as visiting consultants to share their experiences with participants. Mr. Wasim Zafar was the Course Director