Financial Management, 14 November – 9 December 2005

The FM Course was held from 14 November to 9 December 2005. The course was design to provide an understanding of basic financial management principles and techniques for running any business and to apply these principles to Post.

The participants visited Thai Acrylic Fibre, Laksi Mail Centre and Ratchdamneon Post Office.

10 participants from 8 countries attended the course.

Course Director: Mr. B. Chandra Sekhar

Philately, 28 November – 9 December 2005

The PL Course was held from 28 November to 9 December 2005. The course was design to provide knowledge and skills to postal mangers in planning and organizing philately as a business

The participants visited Philatelic Bureau, Central Post Office and Thai British Security Printers.

10 participants from 10 countries attended the course.

Course Director: Mr. Wasim Zafar

Postal Retailing, 7-18 November 2005

The PR Course was held from 7 to 18 November 2005. The course was design to enable participants to identify, develop and practice keys, to provide insights into creative retailing and selling and the dynamics of professional retail management and to enable the participants to retain, regain and acquire business (customer) for life through sales and retail leadership.

The participants visited Cannon, Post Shop at Laksi Post Office and Deutsche Bank AG Customer Care Centre.

7 participants from 5 countries attended the course.

Course Director: Mr. T.S. Sinha

Advanced Marketing, 7-18 November 2005

The AM Course was held from 7 to 18 November 2005. The course was designed to provide practical skills and knowledge from both Post and other industries, which will enhance the abilities of senior marketers in Post.

The participants visited Cannon, Post Shop at Laksi Post Office and Deutsche Bank AG Customer Care Centre.

10 participants from 7 countries attended the course.

Course Director: Mrs. Elenita D. L. San Diego

Effective Leadership Development, 10-21 October 2005

The ELD Course was held from 10 to 21 October 2005. The course was designed to equip postal managers with a set of fundamental leadership skills necessary to lead people, unit or organization toward achieving the corporate objectives.

The participants visited Laksi Mail Centre, Rachdamneon Post Office, Post Shop/cyber Café and Automated EMS Delivery Centre, TV Direct Company and AIT –School of Management/Executive/Leadership Development Centre.

12 participants from 9 countries attended the course

Course Director: Mr. B. Chandra Sekhar

Advanced Business Management, 3-21 October 2005

The ABM Course was held from 3 to 21 October 2005. The course was designed to challenge postal managers to manage Post as a successful business and to design and provide world class service through an understanding and knowledge of business management ‘best practice’ in Post and private enterprise.

The participants visited Laksi Mail Centre, Rachdamneon Post Office, Post Shop/cyber Café and Automated EMS Delivery Centre, TV Direct Company  and AIT –School of Management/Executive/Leadership Dvelopment Center.

13 participants from 11 countries attended the course

Course Director: Mr. Wasim Zafar

Selling Skills and Sales Management, 5 – 23 September 2005

The SSM Course was held from 5 to 23 September 2005. The course was designed to enable participants to identify, develop and practice key selling skills and to provide insights into creative selling and the dynamics of professional sales management.

The participants visited EMS Customer Care Unit, Laksi PO, Bangkok Mail Centre, Bangkok GPO and Philately Bureau.

13 participants from 9 countries attended the course

Course Director: Mr. B. Chandra Sekhar

Human Resource Management, 18 July – 11 August 2005

The HRM Course was held from 18 July to 11 August 2005. The course was designed to provide participants with major principles and practices of managing people and to introduce them to current best practices in these areas.

The participants visited Laksi Post office, Laksi Mail Centre, Bnagkok Mail Centre and TV Direct.

11 participants from 10 countries attended the course.

Course Director: Mr. Wasim Zafar

Postal Planning and Modernisation, 6 June to 1 July 2005

The PPM Course was held from 6 June to 1 July 2005. The course was designed

-          to provide knowledge and understanding of concepts, principles and techniques of the strategic planning process and the ability to apply planning tools and techniques for the development and improvement of postal services

-          to study the impact of modernization and automation on productivity, quality service and business growth to enable successful planning of change programs.

-          To provide skills in preparing business plan 

The participants visited Laksi Post Office, Laksi Mail Centre, Bangkok Mail Centre, ITV and DHL.

11 participants from 9 countries attended the course.

Course Director: Mr. B. Chandra Sekhar

International Postal Services, 6 June to 1 July 2005

The IPS Course was held from 6 June to 1 July 2005. The course was designed

-          to provide knowledge and understanding of UPU Acts and the latest POC and CA decisions

-          to develop skills in international mail operations

-          to provide awareness of trends in international  postal services.

The participants visited Laksi Post Office, Laksi Mail Centre, Bangkok Mail Centre and DHL.

13 participants from 10 countries attended the course.

Course Director: Mr. T.S. Sinha

Direct Marketing and Marketing Management, 25 April to 20 May 2005

The DM Course was held from 25 April to 20 May 2005. The course was designed to provide postal mangers with necessary skills and knowledge in direct marketing so that they understand the potential this medium can have on their business and to enable participants to understand fundamental principles of general marketing and how these can be effectively applied in Post. The participants visited Laksi Post Office, Laksi Mail Centre, Bangkok Mail Centre and TV Direct.

7 participants from 7 countries attended the course

Course Director – Mrs. Elenita D. L. San Diego

Operation Management, 25 April to 20 May 2005

The OM course was held from 25 April to 20 May 2005. The course was designed to equip postal managers with the ability to manage various postal operations by providing them with the relevant knowledge and skills and exposing them to best practice organizations and to provide knowledge and practical skills in postal operations management, the tools and techniques of process and quality improvement. The participants visited Laksi Post Office, Laksi Mail Centre, Bangkok Mail Centre and TV Direct.

9 participants from 8 countries attended the course

Course Director – Mr. Wasim Zafar

Express Mail Service, 21 March to 8 April 2005

The EMS course was held from 21 March to 8 April 2005. The course was designed to provide knowledge, skills and understanding to effectively manage EMS on commercial lines with one regional approach, which will improve profitability and market share. The participants visited Laksi Post Office, Laksi Mail Centre, Bangkok Mail Centre, EMS Customer Care Centre, DHL and Thai Airways.

8 participants from 7 countries attended the course

Course Director – Mr. Ashish Kumar

Parcel and Logistics Management, 21 March to 8 April 2005

The PLM course was held from 21 March to 8 April 2005. The course was designed to enable postal managers with the ability to plan parcel and logistics strategies for competitive advantage and to successfully manage logistics business development. The participants visited Laksi Post Office, Laksi Mail Centre, Bangkok Mail Centre, EMS Customer Care Centre and DHL.

9 participants from 5 countries attended the course

Course Director – Mr. D. V. Mahesh

Mail Planning and Monitoring, 17 January to 4 February 2005

The MPM course was held from 17 January to 4 February 2005. The course was designed to quip postal managers with the ability to plan and monitor mail operations by providing knowledge, skills and practice in the subject and to expose them to best practice. The participants visited the Laksi Post Office, Laksi Mail Centre, Bangkok Mail Centre, EMS Customer Care Centre. 

7 participants from 7 countries attended the course.

Course Director – Mr. D.V. Mahesh

International Mail Accounting, 17 January to 4 February 2005

The IMA course was held from 17 January to 4 February 2005. The course was designed to provide full knowledge and understanding of UPU provisions relating to international mail accounting and the ability to prepare all present and relevant documentation, to scrutinize incoming documentation and monitor settlement between administrations. The participants visited the Laksi Post Office, Laksi Mail Centre, Bangkok Mail Centre, EMS Customer Care Centre and Thai Airways.

9 participants from 8 countries attended the course.

Course Director – Mr. Ashish Kumar